Check In
.
.
Check Out
.
.
Book now Close
The group
menu
GPS
Book
Call
advantages
FAQ 1

FAQ

GENERAL INFORMATION

What time are check-in and check-out?

From 2.30 pm to 8.00 pm, and check-out by 10.30 am

What are the reception hours?

The reception is open 24 hours a day.

What languages are spoken at the reception?

Our staff speak Italian, English and French.

Where is Villa il Palagio and how can I reach it?

In the Tuscan countryside, in the province of Florence, in the village of Rignano sull’Arno, it is advisable to travel by car.

Is there parking?

Yes, outdoors, unsupervised

Does Villa Il Palagio have an elevator?

Yes, Villa Il Palagio has a lift.

What accessibility features does Villa Il Palagio have?

Is Wi-Fi available?

Yes, Villa Il Palagio has Wi-Fi

Is your hotel pet-friendly?

Yes, pets are welcome.

Do you offer a luggage storage service?

Yes, there is a luggage storage service.

What amenities are included in the rooms?

Safe, TV, Wi-Fi, telephone, coffee.

Is a city tax required?

Yes, in November, December, January and February the charge is €1.00, and from March to October it is €2.00 per person per night. Children under 16 are exempt. The charge applies for a maximum of 6 nights.

What credit cards do you accept?

We accept payments by Visa, Mastercard and American Express credit cards

CHECK-IN/CHECK-OUT

How does check-in work at Villa Palagio?

Check-in takes place at reception or online

Is early check-in possible?

This is subject to availability and must be requested in advance.

Is late check-out possible?

This is subject to availability and must be requested in advance.

What are the reception opening hours?

The reception is always open.

PROPERTY & SERVICES

Is a transfer service available?

Yes, it is available for a fee.

Is there a charging point for electric cars?

There is no charging facility for electric cars.

Are children allowed at Villa Il Palagio?

Yes, children are welcome.

Does Villa Il Palagio have a private beach?

No, it doesn’t have any.

Are beach towels provided?

Beach towels are not provided, so we would ask guests to bring their own.

ROOMS

Are baby cribs and cots available?

Yes, we can provide cots and baby beds on request.

Are rooms accessible?

Yes, we do have accessible rooms.

BREAKFAST

Is breakfast included?

It depends on the type of booking.

What time is breakfast served?

Breakfast is served from 7.30 am to 10.00 am

Where is breakfast served?

Breakfast is served in the dining room

What kind of breakfast is served?

Breakfast consists of a hot and cold buffet

Are there options for coeliacs, vegetarians and vegans?

Yes, options are available to suit all requirements, on request

RESTAURANTS & BARS

Is there a restaurant at Villa Il Palagio?

Yes, there is a restaurant.

Are there options for coeliacs, vegetarians and vegans?

Yes, there are options to suit everyone’s needs.

Is there a bar at Villa Il Palagio?

Yes, there is a bar.

SPA, SWIMMING POOL & GYM

Is there a swimming pool on the premises?

There is a swimming pool on the premises.

ACTIVITIES, EXPERIENCES & EVENTS

Do you organise tours and excursions in the surrounding area?

Yes, on request.

Is it possible to organise weddings or private events?

Yes, it is possible, thanks to our wedding planner.

PAYMENTS AND CANCELLATIONS

What are the cancellation terms?

Cancellations can be made up to 72 hours in advance.

Special offers
Discover all the offers