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Free upgrade subject to availability
10% discount at the Bar and Restaurant
Access to the Pool (seasonal opening)
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advantages
Free upgrade subject to availability
10% discount at the Bar and Restaurant
Access to the Pool (seasonal opening)
FAQ 1

FAQ

GENERAL INFORMATION

What time are check-in and check-out?

Check-in from 2.00 pm and check-out by 10.00 am

What are the reception hours?

The reception is open 24 hours a day

What languages are spoken at the reception?

Italian, English, French and German

Where is Villa Pitiana and how can I reach it?

In the Tuscan countryside, in the province of Florence, in the village of Donnini: if travelling by car from the south, take the Incisa Valdarno exit, continue towards Florence and turn right at S. Ellero; if travelling from the north, take the Florence South exit, continue towards Arezzo and turn left at S. Ellero

Is there parking?

Car parking is available

Does Villa Pitiana have an elevator?

There is a lift

What accessibility features does Villa Pitiana have?

Lift

Is Wi-Fi available?

Wi-Fi is available

Is your hotel pet-friendly?

Yes, they are allowed

Do you offer a luggage storage service?

A luggage storage service is available

What amenities are included in the rooms?

Safe, TV, Wi-Fi, air conditioning, heating, hairdryer, kettle, minibar

Is a city tax required?

The tourist tax is €3.50

1What credit cards do you accept?

MASTERCARD, VISA and AMERICANEXPRESS

CHECK-IN/CHECK-OUT

How does check-in work at the Villa Pitiana?

Check-in takes place at reception or online

Is early check-in possible?

Yes, subject to availability

Is late check-out possible?

Yes, for an additional charge

What are the reception opening hours?

The reception is open 24 hours a day

PROPERTY & SERVICES

Is a transfer service available?

It is available at a cost of €20 per person

Is there a charging point for electric cars?

Yes, it is present

Are children allowed at Villa Pitiana?

Yes, children are welcome

Does Villa Pitiana have a private beach?

There is no private beach or lido

Are beach towels provided?

We supply practical pool covers

ROOMS

Are baby cribs and cots available?

Yes, they are available

Are rooms accessible?

Yes, we have accessible rooms

BREAKFAST

Is breakfast included?

Yes, breakfast is included with your stay

What time is breakfast served?

Breakfast is served from 7am to 10am

Where is breakfast served?

Breakfast is served in the dining room

What kind of breakfast is served?

A buffet, with both hot and cold dishes

Are there options for coeliacs, vegetarians and vegans?

Yes, there are options to suit every need

RESTAURANTS & BARS

Is there a restaurant at Villa Pitiana?

There is a restaurant on site

Are there options for coeliacs, vegetarians and vegans?

Yes, there are options to suit every need

Is there a bar at Villa Pitiana?

There is a bar

SPA, SWIMMING POOL & GYM

Is there a swimming pool at Villa Pitiana?

Yes, there is a swimming pool

What are the swimming pool opening hours?

The swimming pool is open from 10.00 to 20.00

Do you supply pool towels?

Yes, we supply pool towels

Is there a gym at Villa Pitiana?

Yes, there is an outdoor gym

What are the gym’s opening hours?

The gym is open from 8.00 am to 8.00 pm

ACTIVITIES, EXPERIENCES & EVENTS

Does Villa Pitiana have a concierge service?

Yes, there is a concierge service

Do you organise tours and excursions in the surrounding area?

Yes, we organise tours and excursions in the surrounding area, on request

Is it possible to organise weddings or private events?

Yes, it is possible to organise weddings or private events

PAYMENTS AND CANCELLATIONS

What are the cancellation terms?

The deadline is 72 hours before arrival

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